MSP's Technology-Agnostic?

In my previous blog, I discussed the role of technology in a managed staffing environment. Certainly, in any arrangement, there should be a level of in-person support. However, as we have seen over the past few years in the commercial staffing industry, large service providers have begun to sell their service with the idea that they can work with any technology. Does that mean that the VMS and the MSP should be sold separately? No, I don't think so. Technology is a part of the solution. However, due to the VMS technologies having different capabilities, it is probably wise for the MSP provider to remain agnostic in its approach to the software side of the solution.

Reallistically, clients don't use the software enough to warrant a comprehensive VMS, but in the sales process, they think they do. Technology sells, and it is the service providers that are nimble and aware enough to recognize this that will have a competitive advantage in the marketplace.